Adobe Captivate Reporting To An Internal Server Error With Configure Settings

March 13, 2019
Newbie 1 posts
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Adobe Captivate Reporting To An Internal Server Error With Configure Settings

Newbie 1 posts
Followers: 0 people
March 13, 2019

Hi Everyone,

I was wondering if you could please help me regarding the configure settings on Reporting a Quiz on Adobe Captivate.

I have managed to connect to an LMS Internal Server correctly with the project working an online web browser for the draft version. However, the connection to the Adobe Captivate Quiz Results Analyzer was not recording the information as it kept saying about an ‘Unknown Error’ in the prototyping stage, when tested on web browser.

So I wanted to go back into the Internal Server configure settings to alter some information to play about with testing it out but when going back into these settings to change the configure settings, it will not let me change anything as other options for Adobe ID float over the fields.

I have attached the two images for you to see what I mean. The Adobe ID buttons keep appearing and stopping me changing anything.

As I am aware, I have not altered anything to bring these messages up and I cannot progress with my project until I can sort this out. I am going to try and install an update for Captivate, hoping it is a simple fix .

This is what it should look like to let me alter the options:

Any help or suggestions would be appreciated!

Many thanks,

Hannah

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