1. Why isn’t preview mode working with Chrome?
2. Why does the Pyramid Information widget work with IE and Edge, but not Chrome?
Before we get started, I have: Captivate 2019, 11.0.1.266 and this is the latest version.
Second thing: Chrome and Preview worked 100% correctly 2 weeks ago, it’s only been in the last week or so that the problem described below has started.
The Problem: I can no longer preview my project in Google Chrome (or any other browser), unless I fully publish and launch the index file. Chrome is my default browser, so I don’t even get the option to use IE or Edge. I know all the ‘haters’ swear Chrome is the best anyway, but secondary problem is that when I do get the published version to launch the Pyramid Information widget does not work at all in Chrome. The Pyramid Information Widget works 100% fine in IE and Edge. (Don”t ask about Mozilla or Safari, they are not allowed by my company so whether the work or not is irrelevant.)
Further information to ponder: we pushed the finished module to our LMS with the same results regarding the Pyramid Information widget… worked in IE and Edge but did not work in Chrome.
So I have the opposite issue. My preview works fine in both Chrome and Edge but when I publish it does not work.
When I launch the course it appears as though it is opening and even gives me the screen with the start arrow. When I click the start arrow I get a half title screen with a dark screen over top of the title screen and gives me nothing else to move further in the course.
It does work in IE, but IE is on the way out.
I have tried all suggested solutions above with no luck…Thank you all for your input.
Yours in frustration.
Which preview method? If it is a non-responsive project, only F11, Preview HTML in Browser will be functional. The other preview methods use temporary SWF output and the Flash Player plugin is not installed by default in Crhome.
I have the same issue. I followed the suggestion posted by Jonsh but it didn’t work for me. Does anyone else have a solution for trouble shooting this issue?
Are you talking about a non-responsive or a responsive project? For a non-responsive project you should use only F11, Preview HTML in Browser unless you are sure that the browser still supports Flash Player and has it activated.
Hello,
I had the same problem and managed to fix it. My default browser was Chrome. Here is what worked for me.
- Set default browser to Edge.
- Previewed my project as HTML5 in browser/F11.
- Changed default browser back to Chrome.
- Now I can preview project as HTML5 in browser/F11 again in Chrome as it should be.
Good luck.
Thanks for that workaround, which sounds weird, but if it works!
Perfect! You have know idea how long I’ve been trying to find the cure.
Thank you!
Must have missed this question.
Which type of project are you previewing? If it is a non-responsive (blank) project, you have to know that the only Preview method using a temporary HTML5 output is F11 (Preview HTML in Browser). The other Preview methods (not Play slide which is NOT preview) do use temporary SWF output. Chrome doesn’t install the Flash Player by default, so you’ll not be able to see the course with those Preview methods.
Hi,
I have the same issue, have you been able to find a solution?
I have the same problem. If I made Edge my default browser, I can preview, but if Chrome is my default, then nothing happens when I select HTML5 preview. Help?!
Hi,
Can you please confirm the exact OS version along with build number and the Chrome version that you are using at your end.
If possible, please attach a sample project with the pyramid widget so that we can test the behavior at our end.
Regards,
Shaleen
My OS is Windows 10 Enterprise, but I don’t see a build number anywhere.
My Chrome is Version 74.0.3729.157 (Official Build) (32-bit)
I have attached a zipfile for you to test, hopefully you guys can figure something out. Thanks.
Hi,
Thanks for sharing the published output. Would it be possible for you to share the Captivate project file(.cptx) so that we can test with the same project at our end.
Regards,
Shaleen
Hey Adobe… anyone think it’s time to address this issue? I canNOT work with responsive design design if I have to ‘publish’ anytime I want to review/preview my project.
PLEASEEEEE don’t tell me to just copy/paste the link in to another browser. THERE is NO link… Preview Project… there is NO link… nothing happens.
Do you use Typekit fonts? If yes, is localhost added to the Tk domains?
Nope, just regular old “Ariel”
Just FYI, this is mainly a user forum. If you want to be heard by Adobe, log a bug report or a feature request.
I have the same problem – I can feel your pain…
Thanks, now if we can just get Adobe to take notice and fix the problem.
Did you log a buf? I never had this problem and Chrome is my default browser.
I’d be happy to try that but not sure how.
Preview mode for responsive mode is broken again… I can’t see anything until I publish and the run the whole thing.
The bug form is in this portal. Click on your profile name, you’ll see it as an option.
Try this one, uploaded to my domain:
Oh thanks, that option works for me
I’m trying to preview in SCORM Cloud, and am getting the dialog “this service is no longer available”. It has a button for more information, but clicking it gives a 404 error.
Haven’t found any info yet Googling.
Will double-check, this is annoying news. You can try to upload directly to SCORM Cloud, free to some extent.
Hi am currently facing the same problem. I SWF the preview works fine. But when I try to go to html5 preview i just get a “publish failed” message. I have cleaned the preferences so far, and try it on different browsers (Chrome, Edge, Safari, firefox) and it just doesn’t work.
Did you check the HTML tracker? It looks like you have some items that are incompatible with HTML output. Have you tried to publish and upload to a webserver? It nees to be a server supporting JSON mimetype.
Janen, when you are working on a Responsive project (like I am) the menu is even different. I don’t even get those options or a failure message. It will display the ‘processing’ dialog box like it’s doing something, then poof… nothing happens.
When I publish the file works 100% correct in IE and Edge. However, the published file will NOT display the widget in Chrome… it runs the file but not correctly.
I know I can do that… however I am not getting a URL. The dialog appears that everything is being processed and copied, then goes away. Nothing happens, no new tab, no URL, no error msg…just nothing.
You can use another browser, just post the URL §with Localhost in it) to another browser.
You are not the first to mention this problem, but strangely everything works fine for me even in Chrome.
Try using a responsive project, that’s the file type I am working with… something changed recently… In Feb at the Training 2019 Conf. in Orlanda all was fine. In March, everything was fine…. sometime in April Preview mode stopped working, and published files don’t work properly either in Chrome.
I did double-check and don’t have any issues, not when previewing Project, nor when publishing. I used this small test file, will post a link in another comment for you to check if it is working in your case?
Why separate comment: since it has a link, will have to wait for moderation. Have no idea how long that will take.
ugg those moderators are so picky some times LOL
thanks.
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