I created and published a SCORM using Captivate and uploaded it on our LMS. I have received some concerns that few colleagues are either not able to access the course or some of its contents or the course is exponentially slow to load for them. This is fixed when they access the course using VPN.
It sounds like there is a network issue here but are there any other insights you can give me? I can also post my Captivate publish settings here if you would like to have a look at these/think these might be relevant.
Well, as per usual, the LMS hosting company says its an issue with Captivate, and Adobe says its an issue with the LMS, and the poor customer (me) goes round and round…
You have a way to test it out. Test the cp-file in SCORM Cloud, which can be done from within Captivate. If it plays well there, the problem is with the LMS.
I’m late getting into this, but try disabling Advanced Project Compression if that is currently selected.
Could you try out the course on SCORM Cloud as well? Just to check if you have to search for solutions in Captivate or in the LMS.
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