Hi:

I’m creating files and publishing them as HTML5 -SCORM using Captivate 2017. I upload the files (or we refer to them as lessons) into Moodle. I’m finding that a timing out issue is preventing a grade to ever make it to the online gradebook. A user accesses a file or lesson, he or she clicks through a couple of the menu items (slides), and then steps away from the computer. The user doesn’t close out of the lesson even though warning signs are posted in the instructions. Moodle has the session set for a maximum of 2 hours. When the user comes back to the lesson after 2 hours; he or she is able complete the lesson since the  lesson doesn’t time out, sleep or refresh itself. After being away, the user sits down at the computer, and completes the lesson, but… he or she doesn’t receive a grade. It doesn’t matter if the user closes out and logs back in and retakes the lesson, they will never receive a grade. Moodle reports show that the lesson is not complete, but then includes a completion date of 12/31/1969.

The Captivate published files are set to accept unlimited attempts, and as long as the user goes through each of the slides, he or she receives a grade. For example, if the lesson is made up of 26 slides, the user will get a grade of 0 if they watch all 26 slides. The user has unlimited attempts to complete the lesson. The user is able to close out of the lesson and pick up where they left off when they come back again.

My question is: Does anyone know if Captivate has any sort of setting that automatically resets a lesson after it times out. Or, is there a way to close a lesson after so many minutes of inactivity. I can’t find any setting in Moodle that will help me fix this problem. And, I’ve exhausted what I believe to be my only options in Captivate. I’m okay with changing the criteria such as limiting the number of attempts. Thanks.

Geri