May 30, 2019
Can’t open video demo new
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May 30, 2019
Can’t open video demo new
I am an agile coach and an executive leadership coach. I typically work with organizations who want to transform their culture, often involving many people, like my current client of 300,000 people. I'm hoping to learn to do eLearning well enough to scale myself.
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I’m getting an error that says to adjust dpi display in the ini file. Don’t even know how to see those.  Any suggestions appreciated.

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2019-06-04 08:14:19
2019-06-04 08:14:19

Thanks; I will try that

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Agile Kelly
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2019-06-04 09:13:29
2019-06-04 09:13:29
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Agile Kelly
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You’re welcome. Hope you can succeed. I use Video Demo now a lot as start for an Interactive video as Captivate tutorials. Don’t hesitate to post more questions. Are you in Europe or elsewhere?

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2019-06-04 07:25:29
2019-06-04 07:25:29

For both Video Demo and Software simulations it is important that you have 1px/px on the screen. I suspect you have a retina screen, which leads to this message.

You need admin rights. Find the file AdobeCaptivate.ini in the installation folder. Create a copy of that file to another location. Edit it with Notepad (if you are on Windows) or any other text editor which will not format the text (styles). Find the indicated line with dpiawareness and toggle its value (it is a Boolean). Save the file. It has to replace the original file in the installation folder, which you have to backup (add old to its name) because you’ll have to reset it after capture.

Another approach (mine on an old desktop): lower the screen resolution so that you have 1px/px. That may mean for windows that you also will have to reduce the display percentage to 100%.

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