I am working with Captivate 2019 and publishing in HTML5 format. When I preview the output, everything looks great. However, when I upload the published file to our server and try to access via browser, I just get a spinning icon. This only happens about half the time, even though the settings for the files that are working correctly appear to be identical. Any ideas on how to troubleshoot?
Thank you for all your help! Yes, it was a server issue and has been resolved.
Please, can you tell if the problems were solved?
Heather, I have offered you many answers and suggestions on Jive. Will not restart doing this in the community.
Something seems to be wrong with the server, as we found out, and you do not specify that here. Locally testing is working fine you told. Check which assets are different in the projects with the loading icon from the other projects: type of images, videos, audio, actions….
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