May 17, 2019
Strange Issue
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(4)
May 17, 2019
Strange Issue
Newbie 3 posts
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(4)

Hello,

I was editing some sound files, narration specifically, in my latest project. I changed up the timing a bit and pulled up a “From this Slide” preview and the sound file was duplicated meaning the track would start where I had it placed originally then a second track would start to play at the time point that I moved it to.  I poured through the audio folder in the Library to see if I had duplicated files and I did not. I decided to delete the track out of the library and import it again. Then, just to see if I was on the right track, I ran the preview again and the narration sound file was still there. I searched for the track every way I could think of and could not find it in Captivate.

Out of desperation I decided to just delete all of the sound files from the the Library in hopes I’d somehow “scoop up” the one I was after. After doing so, I launched the preview again and several of the slides STILL have the narration on there. I then launched a preview in HTML5 format and the sound is gone. What is going on? It’s behaving as if there’s a cache file the previewing is drawing off of.

Any thoughts?

Brett Koranda

4 Comments
2019-05-28 16:33:50
2019-05-28 16:33:50

Hi Lieve,

Sorry, should have specified I’m on Captivate 2019. The project is non-responsive. Hmm – not your fault, I’m just thinking that not being able to rely on launching a preview from a certain slide is a bit of a hindrance, especially if one is building a lengthy module. Anyway, thanks for the feedback I’ll act on the other suggestions to make sure I’m squared away.

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BeeKay65
's comment
2019-05-28 16:37:05
2019-05-28 16:37:05
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BeeKay65
's comment

Yes, I know…. Maybe another tip. In that case I will enable the TOC with full navigation freedom, in Overlay/ . That allows you to skip slides.

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2019-05-18 07:14:12
2019-05-18 07:14:12

Forgot: do not forget to clear the cache regularly. If you are on Windows, to run Captivate as Administrator. You checked the Usage in the Library for the audio files, but know that when you edit an audio clip which was imported as MP3, an uncompressed audio file in WAV format will be created to allow editing. So you may have two files in the LIbrary.

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2019-05-18 07:12:06
2019-05-18 07:12:06

You don’t tell which version you are using, nor which type of project: non-responsive or responsive (fluid boxes or breakpoints?)?

I am asking this because Preview from this slide in a on-responsive project, meant to be published to HTML5 will not use a temporary HTML file at all but a SWF. Not sure it explains the issue, but you should only use Preview HTML in Browser (F11) to have a preview that is coming closer to the final output. Contrary to SWF publishing the Preview methods are never totally foolproof for HTML output.

Did you check Audio management? Be sure to use the most recent version of Captivate in your release.

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