June 18, 2019
Can’t record video – help requested
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(4)
June 18, 2019
Can’t record video – help requested
I am an agile coach and an executive leadership coach. I typically work with organizations who want to transform their culture, often involving many people, like my current client of 300,000 people. I'm hoping to learn to do eLearning well enough to scale myself.
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I’m getting an error that says to adjust dpi display in the ini file.

I tried the following, per the suggestion of
Lieve Weymeis

2 weeks ago

“For both Video Demo and Software simulations it is important that you have 1px/px on the screen. I suspect you have a retina screen, which leads to this message.

You need admin rights. Find the file AdobeCaptivate.ini in the installation folder. Create a copy of that file to another location. Edit it with Notepad (if you are on Windows) or any other text editor which will not format the text (styles). Find the indicated line with dpiawareness and toggle its value (it is a Boolean). Save the file. It has to replace the original file in the installation folder, which you have to backup (add old to its name) because you’ll have to reset it after capture.

Another approach (mine on an old desktop): lower the screen resolution so that you have 1px/px. That may mean for windows that you also will have to reduce the display percentage to 100%.”

***********************

I was able to replace the file and changed the dpiawareness from 0 to 1. However, when I open captivate, and try to add a video demo, captivate just closes when I select the camera to use (my lumix Panasonic vs the crappy webcam). (And I do seem to recall I have retina screen, tho I’m not technical and don’t know what that means.

And when I tried his 2nd solution above, lowering the screen resolution, I wasn’t sure how, since I didn’t see an option there for 1px/px, just numbers, like 1920×1080.

Suggestions?

4 Comments
2019-06-19 09:14:39
2019-06-19 09:14:39

Hi Lieve,

I do have 1920×1080, and the display percentage is 100%, but captivate is still closing when I choose the camera as my 4k panasonic (even tho it is not set to 4k, but a lower setting).

In captivate, I clicked on slide, new video demo slide, choose the camera, then captivate settings screen goes blank, then closes.

I already changed the captivate ini file per your recommendation, and am still having the trouble. I changed the boolean from zero to one per your instructions.

I’m open to training. I’m not technical, and appreciate your guidance.

 

Most graphics cards and monitors allow to have set the resolution to much higher n umbers, but that means that you cannot record anymore without one of the solutions I proposed.

The other approach is by changing the ini file as Captivate recommends. I have two PC’s with a (small) retina screen and using the dpiAwareness=1 makes any object on my screen so tiny that I cannot use that approach.

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Agile Kelly
's comment
2019-06-19 09:21:41
2019-06-19 09:21:41
>
Agile Kelly
's comment

That is an incompatibility issue with your camera  Can you first check if you can record, without using any camera, please? I never use a camera when recording a Video Demo. But I know from long time ago with Presenter Video Xpress that it only supported simple webcams.

You are confusing: your question is about the recording of screen video, adding on a camera is a separate issue.

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Lieve Weymeis
's comment
2019-06-22 08:07:43
2019-06-22 08:07:43
>
Lieve Weymeis
's comment

Could you find a proper workflow? Switching to Presenter Video Xpress is not an option, because I know from a friend that it only supports webcams. Why not log a feature request to ask for acceptance of better cameras to record a talking head in Video Demo?

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2019-06-19 08:37:10
2019-06-19 08:37:10

You need some training about ppi. If your monitor is set to a resolution of 1920×1080, and the display percentage is 100%, yo have 1px/ps and would be able to capture. Most graphics cards and monitors allow to have set the resolution to much higher n umbers, but that means that you cannot record anymore without one of the solutions I proposed.

The other approach is by changing the ini file as Captivate recommends. I have two PC’s with a (small) retina screen and using the dpiAwareness=1 makes any object on my screen so tiny that I cannot use that approach.

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