Loading eLearning Character Assets issues

June 13, 2019
Newbie 1 posts
Followers: 0 people
6

Loading eLearning Character Assets issues

Newbie 1 posts
Followers: 0 people
June 13, 2019

I just loaded the Captivate 2019 11.5 version.  Now all of my previous character downloads from the eLearning Assets library have disappeared, and every attempt to load new ones gives me a blank notice window with a Cancel button, but no image download.  This was buggy under the past version in that I could only load three before it crashed.  Now it doesn’t work at all.

Comments (6)
2019-06-17 07:22:11
2019-06-17 07:22:11

Hi Chris,

Please clear the content folder:

Windows: C:/Users/PublicDocuments/AdobeeLearningAssets/Content

Mac: Documents/My Adobe Captivate projects/Adobe eLearning Assets/Contents

Also,Clear the preferences and relaunch captivate. Please write to me at cmb@adobe.com if the issue still persists.

 

Thanks,

Charu

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2019-06-14 16:11:46
2019-06-14 16:11:46

I am now able to access characters prior to the update, but I still cannot download new ones.

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(1)
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chrisa10665813
's comment
2019-06-17 07:21:54
2019-06-17 07:21:54
>
chrisa10665813
's comment

Hi Chris,

Please clear the content folder:

Windows: C:/Users/PublicDocuments/AdobeeLearningAssets/Content

Mac: Documents/My Adobe Captivate projects/Adobe eLearning Assets/Contents

Also,Clear the preferences and relaunch captivate. Please write to me at cmb@adobe.com if the issue still persists.

 

Thanks,

Charu

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2019-06-14 08:30:50
2019-06-14 08:30:50

Hi Chris,

To access the characters that were present in the previous version please follow the steps:

  • Navigate to the location,
    • Windows: C:UsersPublicDocumentsAdobeeLearning AssetsCharacters_11_0
    • Mac: DocumentsMy Adobe Captivate ProjectsAdobe/eLearning AssetsCharacters_11_0
  • Copy the folders Images and Thumbnails and paste them in the location specified below( make sure to perform this before downloading new assets from 11_5 version)
    • Windows: C:UsersPublicDocumentsAdobeeLearning AssetsCharacters_11_5AssetsAssets
    • Mac: DocumentsMy Adobe Captivate ProjectsAdobeeLearning AssetsCharacters_11_5AssetsAsseets
  • Now you are good to download more characters from asset panel. This way you have both old and new assets available to you.

Thanks,

Charu

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(1)
(1)
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Charushree MB
's comment
2019-06-14 16:11:11
2019-06-14 16:11:11
>
Charushree MB
's comment

While it did not fix the issue with downloading new characters, it did address the missing ones from before the update.  Thanks! 🙂

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2019-06-14 05:39:15
2019-06-14 05:39:15

Chris,

Sorry for the inconvenience.

Can you Clear the Characters 11_5 (”C:UsersPublicDocumentsAdobeeLearning AssetsCharacters_11_5″) folder and re-launch Captivate and Let us know if you still see blank window when you download the Character?

If it doesn’t work, Will you be able to come to a call, we want to check the issue. send a mail to me sankaram@adobe.com.

~Sankaram

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