

For some time we’ve been working with tech Support and our contractor Clarix to resolve why we can’t see the same level of data reported for either a MP4 uploaded recording or a Captivate project as other recorded classrooms in our Adobe Connect account?
I found this article from 2016 –
https://helpx.adobe.com/captivate/using/connect.html#add_acrobat_connect_pro_tracking
Followed the instructions for the new 2019 Update 2 but still it only gives a total of views but no data for any questions asked (in Captivate) or access user names and times in and out of a recording.
If I figure this out I’ll post here and yes we did file a Bug report.
With almost 60% of our clients now looking for a mobile access option this is becoming more important each day.
For some time we’ve been working with tech Support and our contractor Clarix to resolve why we can’t see the same level of data reported for either a MP4 uploaded recording or a Captivate project as other recorded classrooms in our Adobe Connect account?
I found this article from 2016 –
https://helpx.adobe.com/captivate/using/connect.html#add_acrobat_connect_pro_tracking
Followed the instructions for the new 2019 Update 2 but still it only gives a total of views but no data for any questions asked (in Captivate) or access user names and times in and out of a recording.
If I figure this out I’ll post here and yes we did file a Bug report.
With almost 60% of our clients now looking for a mobile access option this is becoming more important each day.
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