Good morning,
I can’t seem to find anything on this forum regarding this error. We use Captivate 2019 for work everyday and it keeps corrupting my files. I have reinstalled it, purged all captivate files, and installed it on new machines to no avail. Not only do I get these errors, but it also keeps me from publishing, viewing the content in HTML5 or even previewing it in the native viewer.
In addition, when this happens with one file it happens to all other local files as well. I’ll close the current project I’m working on and grab older projects to test. As we speak, my senior designer just ran into this issue as well. She is running everything from the C: documents/mycaptivateprojects folder. She was trying to duplicate an object in a state. Sometimes this corrupts the files completely where she loses entire projects.
Is Captivate installed on your system, not on a networked drive? Do not forget to check the paths in Preferences both for ‘Publish at ‘ and ‘Cache files’. Both need to point to folders on your system, never to a networked or external drive. Make sure you don’t have a roaming profile.
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