August 8, 2019
Adobe Captivate 2019 Update 3
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August 8, 2019
Adobe Captivate 2019 Update 3
I've been an eLearning designer and developer since 2005. In 2015 I started my own eLearning design company. I began to create Adobe Captivate video tutorials to help promote my business through my own YouTube channel at https://youtube.com/paulwilsonlearning. These videos were intended to attract potential clients looking for a skilled eLearning designer and developer. This strategy proved successful as I've worked with clients from all over the world, helping them build highly engaging eLearning solutions. My YouTube channel presented an additional benefit of attracting aspiring Captivate developers to seek me out as a teacher. I now offer both online and onsite training on Adobe Captivate, teaching the skills that users need to build engaging and interactive learning.
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2019-11-09 09:25:11
2019-11-09 09:25:11

I’ve never really have had issues with updating but when I have troubleshooting I can’t solve I shoot an email to CaptivateHelp@Adobe.com and let the team at Adobe help me out.

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2019-11-09 04:24:44
2019-11-09 04:24:44

Hey Paul. Nice to see you on the tube again!

I’ve just tried to perform the installation because Captivate kept crashing on me.

Update to Captivate 11.5.1. on Mac OSX 10.13.6

Took ages and finally stopped at 9%, reporting an Error code: 117, which, based on the Adobe help, is a network access error. I find this hard to believe, as my tested download speed is > 75MBPS.

Tried:

  • Rebooting in safe mode
  • Cleaning preferences etc.
  • Completely uninstalling, downloading and reinstalling from Adobe then applying update from Update menu.

Spent hours on this and absolutely nothing works.

I’ve been a Captivate user, trainer and beta tester for years and I have to say that I’m completely flummoxed.

As an owner of a paid subscription, I’m also more than a little pissed off.

Any ideas?

 

 

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