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Paul Wilson
I’ve been an eLearning designer and developer since 2005, specializing in the creation of interactive and engaging learning experiences. In 2015, I launched my own eLearning design business and began producing Adobe Captivate video tutorials on my YouTube channel, CaptivateTeacher, to support clients and fellow developers. This content not only helped me grow my business globally—it also introduced me to a wider community of aspiring Captivate users who now turn to me for training and mentorship. Today, I provide both online and onsite Adobe Captivate training, empowering others to build effective eLearning with confidence. I’m proud to be part of the Adobe eLearning Community, sharing knowledge, collaborating with other developers, and contributing to the growth of this platform.
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I’ve been an eLearning designer and developer since 2005, specializing in the creation of interactive and engaging learning experiences. In 2015, I launched my own eLearning design business and began producing Adobe Captivate video tutorials on my YouTube channel, CaptivateTeacher, to support clients and fellow developers. This content not only helped me grow my business globally—it also introduced me to a wider community of aspiring Captivate users who now turn to me for training and mentorship. Today, I provide both online and onsite Adobe Captivate training, empowering others to build effective eLearning with confidence. I’m proud to be part of the Adobe eLearning Community, sharing knowledge, collaborating with other developers, and contributing to the growth of this platform.
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Paul Wilson
2019-11-09 09:25:11

I’ve never really have had issues with updating but when I have troubleshooting I can’t solve I shoot an email to CaptivateHelp@Adobe.com and let the team at Adobe help me out.
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OzBassist
2019-11-09 04:24:44

Hey Paul. Nice to see you on the tube again!

I’ve just tried to perform the installation because Captivate kept crashing on me.

Update to Captivate 11.5.1. on Mac OSX 10.13.6

Took ages and finally stopped at 9%, reporting an Error code: 117, which, based on the Adobe help, is a network access error. I find this hard to believe, as my tested download speed is > 75MBPS.

Tried:

  • Rebooting in safe mode
  • Cleaning preferences etc.
  • Completely uninstalling, downloading and reinstalling from Adobe then applying update from Update menu.

Spent hours on this and absolutely nothing works.

I’ve been a Captivate user, trainer and beta tester for years and I have to say that I’m completely flummoxed.

As an owner of a paid subscription, I’m also more than a little pissed off.

Any ideas?

 

 
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