Another department did a screen recording with an audio narration. They gave it to me as a mp4. The video portion was unusable, but the audio was exactly what I wanted. So, I started a new Video Demo in captivate 2019, played the video in the background and captured the system audio while I steered along in the active video recording window. It was all falling into place quickly.
Playing form the timeline, it was just fine. However, when I used Captivate’s Preview or viewed a published SCORM item, the audio was practically inaudible.
I tried many iterations, like importing the audio as an mp3 and a wav. Same results. During a couple tests, I played the audio file while screen recording with some other streaming audio playing from Pandora. I could heard the Pandora audio just fine, but the narration was just a bunch of scratchy noises.
I’ve tried different bit rates, audio file types, importing the narration, recording the narration as system audio… nothing. The lady’s voice is possessed.
What am I missing?
Of course I don’t have your video. Personally I would take the audio file (mp3) to Audition and check the normalisation. You can always replace the existing audio clip by an edited or new version. I suppose you are talking about a Video Demo?
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