November 9, 2019
Problems updating Captivate 2019 to version v11.5.1
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November 9, 2019
Problems updating Captivate 2019 to version v11.5.1
John Ryan Design Pty Ltd is a one stop creative digital agency specialising in Responsive Websites, Mobile Applications, E-Learning, E-Commerce & Multimedia Design & Development. Located in Melbourne, Australia.
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Hello fellow Captives!

I’ve just tried to perform this installation because Captivate kept crashing on me.

Update to Captivate 11.5.1. on Mac OSX 10.13.6

Took ages and finally stopped at 9%, reporting an Error code: 117, which, based on the Adobe help, is a network access error. I find this hard to believe, as my tested download speed is > 75MBPS.

Tried:

  • Rebooting in safe mode
  • Cleaning preferences etc.
  • Completely uninstalling, downloading and reinstalling from Adobe then applying update from Update menu.

Spent hours on this and absolutely nothing works.

I’ve been a Captivate user, trainer and beta tester for years and I have to say that I’m completely flummoxed.

As an owner of a paid subscription, I’m also more than a little pissed off.

Apologies for possible crossposting.

2 Comments
2019-11-17 02:28:04
2019-11-17 02:28:04

Apologies, Lieve. I haven’t posted here before. I’ll see if I can make the change.

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2019-11-11 09:00:56
2019-11-11 09:00:56

This is marked as a blog? Is that the case? I see a question (discussion).

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