December 3, 2019
Closed Caption from Captivate 7 to Captivate 2019 (11.5)
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December 3, 2019
Closed Caption from Captivate 7 to Captivate 2019 (11.5)
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I received a file originally created in Captivate 7. I have Captivate 2019 (11.5).  Is the disappearance or altering of closed caption normal when upgrading from one version to another. If so, is there a setting that can prevent this issue from occurring?

3 Comments
2019-12-04 08:32:58
2019-12-04 08:32:58

Normally upgrading up to two versions should work. But you are talking about an upgrade over 4-5 versions: 8, 9, 10, 11 and now 11.5.  Moreover CC has been totally renewed in CP2017 with lot more formatting options. I am not surprised that trying to do this upgrade fails, even surprised anything works at all in the upgrade since there was a complete new UI since CP8 as well, with lot of changes in all features.

Please understand that you cannot replace car parts with those from a version of years ago… it is even more critical for software where the changes occur at a much quicker pace.

You could try to upgrade first to CP9, and then to CP2019 but personally I would recreate the courses.

 

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Lieve Weymeis
's comment
2019-12-04 14:09:20
2019-12-04 14:09:20
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Lieve Weymeis
's comment

Makes sense… Thanks

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mzsbiz13
's comment
2019-12-05 09:24:15
2019-12-05 09:24:15
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mzsbiz13
's comment

You’re welcome. Hope I didn’t spoil your day 

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