Text-to-speech functionality crashing (C2019)
December 1, 2019
Bea_ISD Follow
Text-to-speech functionality crashing (C2019)
December 1, 2019
Bea_ISD
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Hi, My laptop has been upgraded and I had to reinstall all my software, Captivate 2019 being one of them. I am now experiencing issues when I try to execute TTS, the project just closes down (without any errors). This happens repeatedly and I cannot continue with development.

Hi, My laptop has been upgraded and I had to reinstall all my software, Captivate 2019 being one of them. I am now experiencing issues when I try to execute TTS, the project just closes down (without any errors). This happens repeatedly and I cannot continue with development.

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Bea_ISD
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Lieve Weymeis
2019-12-02 14:36:20
2019-12-02 14:36:20

Couple of questions. Do you run Captivate with the option ‘Run as Administrator’? You are using the most recent version. Can you try to clean the Preferences. It is also possible that the Layouts folder in Public documents and the Content folder – same location  – are corrupted. You can safely delete them while CP is closed. On restarting CP a new copy from the originals will be installed.

 

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Bea_ISD
2019-12-03 08:29:35
2019-12-03 08:29:35
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Lieve Weymeis
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HI Lieve, A colleague managed to sort the issue out. Apparently Captivate isn’t happy copying/pasting off Word document that is open in a browser. If we save to local drive and copy paste, then it apparently works. I’ve reinstalled my Captivate instance and all is well for me.

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Bea_ISD
2019-12-02 10:30:23
2019-12-02 10:30:23

Hi Lieve, My details: Captivate, 2019 Release, 11.5.1.499 /  Windows 10 Enterprise, version 1903, OS Build 18362.476.

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Bea_ISD
2019-12-02 10:27:28
2019-12-02 10:27:28

Hi Lieve, My details: Windows 10 Enterprise, Version 1903, OS Build 18362.476.  Captivate: 2019 Release, 11.5.1.499

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Lieve Weymeis
2019-12-02 09:00:55
2019-12-02 09:00:55

Can you please mention the exact version number of Captivate (see Help, About Captivate)? Also need to know which OS you are using, because Captivate 11.5.1.499 is not compatible with Mac Catalina version.

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Bea_ISD
2019-12-02 11:52:25
2019-12-02 11:52:25
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Lieve Weymeis
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Captivate, 2019 Release, 11.5.1.499 /  Windows 10 Enterprise, version 1903, OS Build 18362.476.

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