Hi,

I am developing with Captivate 2019 (11.5.1.499) and using eLogic LMS.

I’ve recently been receiving calls from learners that they’re unable to close out of a module to go to the next one. I’ve verified that they’re doing what I set as completion activities (viewing 90% of slides) and asking them to click the “Exit” button in the module instead of using the X to close the window.

One learner has noticed that anytime he reviews the quiz that following these steps has made him unable to close the module, so I have to do it as the administrator of our LMS.

Is this a logical issue? Is there a way to make it close more consistently? Overall, I’m manually closing about 25% of all modules each month and I can’t sustain it and do new development.