July 5, 2020
Assets library is empty after updating to the latest version
Like
(4)
Comments
(2)
4
2
Just updated to 11.5.1.499, and asset space is empty even after staying on the screen for long, please help.
2 Comments
2020-07-17 11:12:54
Hi,
I am assuming you are on Win OS.
Please download Assetpanel.txt file and save it on your machine locally and re-name it as Assetpanel.js and follow the below steps and see if that makes any difference-
- Copy AssetPanel.js file from the attached to Crogram FilesAdobeAdobe Captivate 2019 x64/ui_components/AssetsPanel folder.
Try opening captivate and check whether asset panel is loading fine. - If you are still getting the same issue, I would request you to contact us by clicking on the following URL so that we can look into it and assist you further- https://helpx.adobe.com/contact.html
Regards,
Ajit
Like
(1)
Add Comment
You must be logged in to post a comment.