October 27, 2020
Captivate 2019 Update 5 fails and corrupts installation
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(4)
October 27, 2020
Captivate 2019 Update 5 fails and corrupts installation
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(4)

The installation of the update fails near the end and seems to corrupt the installation. When I start up Captivate 2019 I get a dialogue box that reads

Adobe Captivate 7

The localized resources files for this application could not be loaded…… After I click OK the Captivate 2019 splash screens displays but then disappears.

There is no option to repair so I have to uninstall/reinstall. I didn’t see any solutions so any suggestions would be appreciated.

Dave

4 Comments
2021-11-30 03:53:46
2021-11-30 03:53:46

Appreciate the screenshots – did you ever find the help you need?

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2020-11-07 12:29:41
2020-11-07 12:29:41

I have the exact same issue.  My captivate 2019 no longer appeared so I tried reinstalling it.  It looked like it was going to work.  I clicked the OK button and I get the exact same message.  It seems weird too that the message says Adobe Captivate 7.0.  I don’t even have version 7.0 on this computer.

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2020-10-28 20:32:21
2020-10-28 20:32:21

Hi David,

Can you please forward your contact details and issue description to tcssup@adobe.com, someone from team will contact you and check the issue.

Regards,

Shaleen

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2020-10-28 20:05:18
2020-10-28 20:05:18

Hi Dave… This is Vaibhav from the Adobe Captivate support team. Please drop us an email at tcssup@adobe.com and provide us your contact details so that we can contact you and assist you with the issue.

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