I have created a project within Captivate using a number of YouTube videos. When I preview the project using the “HTML5 in Browser” option, the course runs as I would expect – videos automatically start, buttons are usable, etc.
I need to publish this course within Captivate Prime, so I have tried 2 methods:
1) Publishing directly to Prime
2) Publishing as an HTML5 to my computer
While both “publish” without issues, when I preview the content, the videos do not automatically play. The slide timing is the same as video is supposed to be, but it does not play…
I am a beginner who is learning through trial-and-error and webinars, and it isn’t working..
thank you for posting, what was the end game?
It seems to be a problem with Prime in that case. You will have to wait for an answer from the staff member.
Hi,
Yes, we can definitely check the issue on SCORM Cloud LMS to isolate the issue is with the project or with the platform.
I would request you reach out to Captivate Prime support team using the channels in the link below.
https://helpx.adobe.com/in/contact/enterprise-support.other.html#captivate-prime.
We will be happy to help you resolve the issue with the project ASAP.
Regards,
Debiprasad Maharana
Adobe Inc.
Debiprasad,
I want to verify that you received the file I sent last week? If not, I’m uploading again.
Did you also test in SCORM Cloud? If it plays correctly there, the problem should be with Prime.
Lieve,
I tested it in the SCORM Cloud, and there were no issues. I then published it to my computer and uploaded the zip file to Captivate Prime – the videos will not play.
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