February 8, 2021
Problems with reporting between Captivate SCORM 1.2 package and Moodle on iOS 14 / Safari – Recommended export settings in Captivate for Moodle
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February 8, 2021
Problems with reporting between Captivate SCORM 1.2 package and Moodle on iOS 14 / Safari – Recommended export settings in Captivate for Moodle
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Hi there,

we created an e-learning course in Captivate which works quite fine on several devices. But now there is a problem on mobile apple devices with iOS 14 and Safari. As LMS we use Moodle, updated to most recent version.

The issue is, that Moodle does not track the course at all. If the learner stops the course e.g. at slide eleven, then close the course and start it again from Moodle, the course alway starts from slide one. On other than apple devices and on the test platform SCORM Cloud (even with apple device), the tracking works correctly.

Is there anyone with the same problem and maybe a solution?

Is there anyone who can give me informations, which settings I should use in Captivate Preferences to reach a maximum of compatibility with Moodle?

Thanks in advance for your support! Tanja.

1 Comment
2021-02-08 15:20:20
2021-02-08 15:20:20

The fact that it works on other devices and browsers suggests it’s less of a Captivate / Moodle issue and more of an iOS issue. I would suggest using a different browser on the iOS device and see if you get a different result. That might narrow the problem down a little more.

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