Curious about others experiences in following other members.
Hi all.
I posted about this last summer when I first became active on the community. I received a couple of responses, but I thought I would ask the question again as there has not been a solution as of yet.
Has or is anyone experiencing this issue? I am not able to follow people that I “meet” on this community and I know I have lost some people that I thought had made some really good points.
This issue forces me to remember or revisit a lot of things I have already read. Which, honestly, isn’t that bad of a problem.
So, I was just curious is others have experienced this or if this is a strange and unique situation.
Looking forward to hearing from you.
Thanks again.
after clicking follow under the profile click the bell to see activites.
You need to be logged in with your Adobe ID on the eLearning community. If you don’t you cannot really participate, only ‘lurk’ to use a bad word. Check top right of the window if you see your avatar? If not, you’ll see ‘Sign in’ and you need to sign in to the community.
If you find a user/staff member you want to follow, click on their avatar to open the profile. You cannot miss the ‘Follow’ button there.
Remember: you need to set up notifications in as well, if you want to get them.
I am signed in. This has been happening for months. I can’t explain it, but would just like to see it change. It happens no matter where I try to follow them.
Thanks.
That is indeed very weird. You are not following anyone, indeed, just checked.
Did you ever use another Adobe ID? I am sure Ishan will follow up with this strange issue. Did you set up notifications? Do you get notifications from threads (since you cannot get them about people you follow)?
Accidentally I used another sign in. A work email sign in over wrote my personal one. It caused some confusion, but my issue predated that.
Hi Robert,
Are you facing issues with the functionality of the Follow button that’s below every profile name? You would need to click on the bell icon to see the activities of the members you follow on the community.
Attachment 
Hi Ishan.
Yes, every time I click follow on any other participant, it says “Following” for a brief second and then goes back to “Follow” and I am not following anyone. I do only click it the one time. I have tried numerous times to try to follow people. The same issue keeps happening. I am not sure why this is.
I had posted a question regarding this months ago, and nothing has changed. I also didn’t get many responses or anyone else saying they have the same issue.
It would be nice to easily check in on those I feel would be beneficial to hear from again as opposed to searching and trying to remember who they are.
Thanks
Thanks for explaining the issue. We are investigating this issue and we’ll get back to you with an update soon.
Hi Ishan.
Wondering if you have had any success if figuring this out. I don’t believe that you have, as I still have the issue, but I wanted to check to see if maybe it did not get communicated down if maybe someone thought there was a fix.
Anyway, let me know. Appreciate the follow up.
Hi Robert,
Sorry for not following up on this issue. We tested out the follow button from multiple accounts and didn’t experience the issue you’re facing here. The follow button seems to be working fine for us. Can you attach some screenshots here for us to understand the issue better?
Thanks
I can try but I’m not sure I can get a screen shot fast enough to show what happens as whenever I click follow, it only shows as following for less than a second before it reverts back.
I will see what I can do though.
Was not able to get the timestamp into the images, so I had to write it in. There was 2 seconds between the images.
Hope this shows something.
Attachment 
You can see in the image on the right that there is “Unfollow” hover text there, which doesn’t make a lot of sense if I was really just trying to follow someone.
I am so sorry for the inconvenience. Thank you so much for providing screenshots of the issue. I have forwarded them to the engineering team for further investigation.
Thanks Ishan. Hopefully something can be figured out. Doesn’t make a lot of sense to me that this feature doesn’t work with my profile, no matter where I try it, but also not sure if this is unique to me. Would like to hear from anyone else having this issue.
Hi Robert, I have sent you an email with some questions to understand this issue better. Answering those questions will help the support team come up with a solution.
Ok -thanks, I will take a look and get back to you.
I am having this issue as well. When I click follow it shows following briefly and then jumps back to follow.
Hi Taleya,
Can you try clearing your browser cookies and cache once and check if you’re still facing this issue of following profiles? After clearing cookies and cache, close and re-open your browser and see if you’re able to follow other profiles.
Quick Tip: If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window. Select cookies + cached images and click Clear Data.
I tried doing that as you suggested. Nope, the following jumps right back to follow. I was hoping that would have fixed the issue!
Can you tell me the name and version of the browser(s) you’ve tried this on?
I’ve tried with Firefox 90.0.1, and with Safari 13.1.2.
These are the newest updates for my OS.
There seems to be an issue with the browsers that you’re using. This should work if you use Chrome.
You must be logged in to post a comment.
