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Basic Interactive Decision Tree for Customer Service
March 22, 2021
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2021-03-22 16:32:41
Thank you. I was able to create a much longer decision tree, used during onboarding customer service agents. The decision tree has been a great way to get everyone in the habit of using questions as a way of making decisions and increased the proper selection of knowledge resources.
Look forward to seeing your progress on the decision tree.
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