Captivate no longer opening any working files. Same error.
Hi there as of this morning our entire team is no longer able to open any working files and Captivate just continues to display the same error as below. We need an immediate solution.
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Hi, I hope the file open and save issues you were facing are fixed now. If not, please let us know. https://elearning.adobe.com/2021/03/attention-adobe-captivate-customers-who-experienced-problems-with-file-open-and-or-save-issues-on-march-9th-2021/
I have updated everything and restarted several times. It still has not fixed my issue. It will allow me to open one file and the not another. Same error.
Thanks for reaching out – and very sorry for any inconvenience the error caused. We are already aware of this issue and product team is actively working on it. For now, you can try turning off internet > Relaunch Captivate and then try to open and save the project and see if this works.
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