I have imported a 360 video and did some hots spots, when i preview it, it works fine. However, after i published it and view using the index.html, i only see black screen unable to play the 360 video. Anyone know what is the issue and able to advise? Thanks
You may also have a look at:
http://blog.lilybiri.com/tips-and-tricks-for-vr-projects
http://blog.lilybiri.com/timeline-for-360-slides-static-slash-video
You posted the same question on the Adobe forums. Finally I see that you don’t know the difference between shared storage (Google drive) and a webserver. You need to upload to a WEBSERVER. You can try AWS (free within limits) or install a webserver on one of your systems.
Which Preview method did you use? You need to do it with Preview HTML in Browser, and try on several browsers.
Hi,
I tried uploading to a web server but still see a black screen, may I know what can be the issue? Thanks
I am out of ideas now. Since you can see it while editing, it is not a WebGL driver issue. Is this a very large file, static or video?
nope, it isn’t very big. Anyone could advise me on this? I need it to be working urgently.
I am sorry, understand the urgency. Only few posts recently about VR use. How was the video created? I use a Ricoh Theta camera, but some use a mimicked VR (which is possible in Photoshop). Are you able to add and view a static VR image? Did you try viewing the uploaded version on another system?
I used a 360 camera to take the image and insert it. May I know what are the common things I can troubleshoot if this issue occurs?
Is there any standard format of the video it needs to be in?
Is it a video or a static image? Which camera did you use and what was the output format. As I told already I use a Ricoh Theta V and the output format is JPEG. I attached a screenshot of the Properties of one 360 image.
Attachment 
It is a video. I am using 360fly. It is in mp4 format. It displays well in adobe captivate and also in the preview mode. Only when it is published and i load onto the server, the screen is black, only the hotspots can be seen as i have attached the picture of it earlier.
Read my other comments, also on the Adobe forum. You did NEVER upload to a WEBSERVER. A shared cloud storage like Google drive is not a webserver. Learners cannot view Captivate output (not only with VR) from a shared storage, it needs to be uploaded to a real webserver or a Learning Management system (if it is pubished as a SCO).
ic sorry, I am quite new to this. Is there any webserver for the recommendation?
Thanks, Lieve for the guide and help. Sorry that I didn’t understand fully how the published content will work. My apologies.
Local viewing published output can often lead to problems. Please try again after uploading to a webserver.
Hi,
I tried uploading to a webserver but still see black screen, may i know what can be the issue? Thanks
I have re-uploaded it to the server, however, the screen is still black, only the hotspots can be seen. Anyone could advise or assist on this?
Attachment 
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