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Newbie
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Hi,
I used Software Simulation about a month ago and worked well, however, I have tried to use again this week and I am not getting the output I would expect, no audible clicks, no ‘Select’ boxes, not all of my screens are showing in the filmstrip.
I have checked I am on the latest version and I am up to date.
I need to use this so that I can then hide the data as I am demoing a HR solution.
Anyone else getting this issue or is just me 🙂
Pippa
Hi,
I used Software Simulation about a month ago and worked well, however, I have tried to use again this week and I am not getting the output I would expect, no audible clicks, no ‘Select’ boxes, not all of my screens are showing in the filmstrip.
I have checked I am on the latest version and I am up to date.
I need to use this so that I can then hide the data as I am demoing a HR solution.
Anyone else getting this issue or is just me 🙂
Pippa
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Does anyone else comment here? lol
I wished more people were ingaged in this site. You can also get similar threads over in https://community.adobe.com. You might find others over there but both Lieve and I comment lots there as well.
Unsure what your problem is however I’ve discovered that if you attempt to capture your software simulations on a monitor other than my primary monitor many of the mouse click and text typing captures don’t happen. If you are a multi monitor Captivate user, try moving the application you are trying to capture to your primary monitor and see if that makes a difference.
Hi Paul,
Thanks for the reply. Tried it on my primary screen and works as expected.
Cheers
Pippa
This is a common problem that most people don’t know about.
This helped me today too! Thanks Paul!
Without some more details, it is difficult to guess the origin of your problems. Since it was working a month ago, my first question would be: Did you change anything at the hardware? Did you replace the monitor, add a webcam, audio device? Has anything changed to the software? You don’t tell if you are on Windows or Mac? Did you have a system update?
You tell that you are on the most recent version, but please post the full version number. You can find it under Help, About Captivate.
