September 19, 2022
Content getting stuck on the loading screen when open in Preview
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(1)
September 19, 2022
Content getting stuck on the loading screen when open in Preview
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I’m fairly new to this software (with no HTML experience). I recently downloaded the program. The first quiz I created opens and gets stuck on the loading screen when I preview (both in HTML and SCORM Cloud). See attached screenshot. I’ve tried previewing content from already created courses and I run into the same problem. Any help would be greatly appreciated

Things I’ve tried:

  • Clearing Cache (through Preferences on Mac)
  • Restarted my computer
  • Restarted the software
  • Tried opening the preview in different browsers (internet explorer, safari, and google)
  • Publishing file and opening in LMS

At this point, I’m beginning to think that it has something to do with my computer and not the software

1 Comment
2022-09-21 11:04:56
2022-09-21 11:04:56

Hi There,

Is it happening with specific projects or all the projects? If blank is working fine then there is some common object across those project causing the issue.

Please try the below steps:

  1.  Is local preview /Publish working fine?
  2. Please remove any special character/s in object names that might have caused this issue.
  3. Try to hide few slides and see if the preview works fine or not. Doing this can narrow down the issue if any particular slide is causing the issue.

Please share the sample project to check at our end in case issue persist.

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