April 4, 2023
External Profile: How to update Manager email address for the external registration profile
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April 4, 2023
External Profile: How to update Manager email address for the external registration profile
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Problem Statement:
Admin users cannot edit the Manager email address associated with the external registration profile/group.

Role: Admin

Brief Description:
The email address associated with the external registration profile is frozen, so the Admin user cannot edit it.

Steps to resolve the issue:
Assigning the manager role to any other user within that External User Profile would remove the manager role from the existing Manager user.

Steps to be carried out by Agent:

  • Login as Admin
  • Go to Manage>>Users> External
  • Click on the external Profile for which the email address needs to be updated.
  • Select the intended user, then click on the action option to assign the Manager role to the user.

References Material:
https://helpx.adobe.com/learning-manager/administrators/feature-summary/add-users-user-groups.html

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