Hello. I am using Adobe Captivate 2019 (12.1.0.16) trial version in Windows 10 22H2.
In the screenshot below you can see some information about my system.
After stopping the simulation recording, I see that some of the frames are missing in the project. You can see this in the picture below. On empty frames I see only my action but not the desktop and so on.
I tried the same thing on a second computer with Windows 11 and everything works fine.
How can I solve my problem on a Windows 10 computer?
Whow… cyrillic alphabet. I have neglected spending time with my books in Russian.
You already got a welcome from Nagendra but I will try to offer you some tips about Software simulations. There are some problems in the most recent version 12.0 with simulations. You are not on version CP2019 but 2023. Because this new version can only create responsive projects, this may be one of the causes for the simulation problems. However within the same license you are entitled to use also version 11.8.2, labeled as Captivate Classic. The software simulation in that version is non-responsive and has all the features you need.
From your screenshot I detect that you are a Windows user. For capturing it is important that you run Captivate with the feature ‘Run as administrator’. Is that the case? You can activate it by right-clicking the launch icon and you’ll see ‘Run as administrator’. You are using the English version of Captivate.
Please, don’t mind to ask any further question, still can read and understand a little bit what is on your screenshots. What you call ‘frame’ is a slide in Captivate.
I have neglected spending time with my books in Russian. –> 🙂 Thanks for your well thought out response Lieve.
Hello. Thanks for the answer.
“Wow… cyrillic alphabet. I have neglected spending time with my books in Russian.” – Hello. Yes. You’re right, it’s Cyrillic. The language is Ukrainian. Not Russian.
“You are not on version CP2019 but 2023.” – yes, you are right, I use Adobe Captivate 12.1.0.16.
“Because this new version can only create responsive projects, this may be one of the causes for the simulation problems.” – on a computer with Windows 11 everything works fine. The problem is only on the second computer with Windows 10. Both computers have the same Adobe Captivate version (12.1.0.16).
“However within the same license you are entitled to use also version 11.8.2, labeled as Captivate Classic. The software simulation in that version is non-responsive and has all the features you need.” – thanks for the advice. But this doesn’t suit me. I’m interested in the new version of the program.
“From your screenshot I detect that you are a Windows user. For capturing it is important that you run Captivate with the feature ‘Run as administrator’. Is that the case?” – Running as administrator did not help solve the problem.
Hope you were not insulted, but this was only the second time (I am on Adobe Captivate forums since 2008) I encountered Cyrillic, and that was bit exciting. We have quite a lot of Ukrainian people here in Flanders at this moment. I remember a very intelligent engineer over a decade ago who was part of a group of non-Dutch speakers which I coached for a new job in the Building industry (project mamagement). At that moment I was more fluent in Russian, and we could understand when he spoke Ukrainian and I spoke Russian. It helped sometimes to explain concepts. BTW there were also Turkish, Indonesian, Albanians… in the group. For most of them English or German helped.
I will try to explain the reasons why at this moment Software simulations are useless for me in the new version (besides the issues you encounter):
- The new version besides the simulations has a completely new set of tools, blocks and terminology. However that change has not been applied to software simulations which still use click boxes and Text Entry Boxes (terms and items from the Classic Captivate).
- Captured sim slides cannot accept any additional item mainly due to that first reason. However as a long-time developer of software sims, that is often necessary. Just being able to edit the feedback messages is not always sufficient.
- If you want a software simulation in demo mode, which is non-interactive, Captivate Classic offers Video Demo as alternative. The result of a Video Demo which can only be published to MP4 has a much better quality. It has a dedicated editor (non-destructive) with much more possibilities for panning, zooming to mention only on of the features.
- If you want a software simulation in training/assessment mode the same restriction (adding other objects) becomes even more necessary. Moreover, due to the automatic publishing to responsive projects (instead of scalable HTML which is not a feature in the new version) means that there is an automatic zoom/pan added when the browser resolution is too small (which is the case on all mobile devices). This means that your already give an indication to the learner in which region he has to click, but as a former teacher I don’t like that at all.
Hope this explains my viewpoint. Those problems may be solved in future releases but at this moment I stick for sims with version 11.5.5.553.
“Hope you were not insulted…” – No. Everything is fine. I understand that the languages may seem similar. Moreover, it gave me an idea. On the second computer (Windows 11) where everything works fine, I use English language for OS interface. So I’m going to try changing the language.
“I will try to explain the reasons why at this moment Software simulations are useless for me in the new version (besides the issues you encounter)…” – Thank you. I’m interested in your opinion.
“Those problems may be solved in future releases…” – I hope so too.
Great! I learned Russian because I love the culture and enjoy reading the classics in the original language. But I have neglected it recently due to a very busy career. Some words ae indeed very similar. When I was in Poland I could also understand some Polish.
Success with the language switch. I have a lot of issues with my AZERTY keyboard in the new version, not in the Classic version.
@
Welcome to the Adobe eLearning community! We’re thrilled to have you on board. Feel free to explore, share your ideas, and connect with fellow eLearning enthusiasts. If you have any questions or need assistance, don’t hesitate to reach out. Happy learning!
Your issue is recorded and I have reached out to our support team. One of them will reach out to you at the earliest. Please check your inbox for more details.
Regards
Nagendra
Adobe eLearning Community Manager
You must be logged in to post a comment.
