May 10, 2024
Can’t Preview
Comments
(6)
May 10, 2024
Can’t Preview
(6)

I’m using All-new Captivate. Today I can’t preview the project and getting this URL

Adobe Captivate

When clicking on the i icon to the left, I get a message and other options about security, indication that this site doesn’t have a licence.

It used to work fine before today. What is happening and how can I rectify it? Unfortunately I couldn’t paste the screen image here. I tried to restart Captivate, also restart the laptop, but still not working.

Has anyone came across this? Any suggestion to solutions will be gratefully received.

Thanks

6 Comments
2024-05-14 06:43:43
2024-05-14 06:43:43

Hi there,

If you are on Windows, please follow the steps, as suggested by Lieve. The location is the same on macOS.

1. Close Captivate.

2. Go to : C:\Users\Public\Documents\Adobe

3. Rename Elearning Assets folder.

4. Go to : C:\Program Files\Adobe\Adobe Captivate\utils

5. Double Click – CleanPreferencesWin.bat

6. Launch Captivate and try again.

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Saurav Ghosh
's comment
2024-05-14 07:36:36
2024-05-14 07:36:36
>
Saurav Ghosh
's comment

@Saurav You probably didn’t read the reply by the OP on my suggestion. It didn’t help to solve the problem. Since the problem appeared suddenly, it may need some exploration of this system to see if any update is causing the problem. I could have explained how to clear the cache manually but I doubt this would solve the problem.

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2024-05-13 10:13:37
2024-05-13 10:13:37

It is just guessing, but I would start with clearing the cache (maybe impossible since you cannot access the Preferences from the start screen anymore as was the case in all previous versions. But you can clea the Preferences: find the subfolder ‘utils’ under the installation folder and run CleanPreferences… appropriate for your OS. Captivate needs to be closed. Please try to start CP again after runnig that file.

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(2)
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Lieve Weymeis
's comment
2024-05-13 14:23:05
2024-05-13 14:23:05
>
Lieve Weymeis
's comment

Thank you Lieve for your response, I have tried your suggestion to CleanPreferences. Unfortunately still hasn’t resolve the issue.

I have responded to the TCS support email with the required info.

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atikah53933741
's comment
2024-05-13 14:43:27
2024-05-13 14:43:27
>
atikah53933741
's comment

I am sorry, just hoped this would have solved the problem.

Did you get an update recently (OS, drivers)? Someone from the staff needs to have a look at your system.

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2024-05-13 09:42:22
2024-05-13 09:42:22

Hi there!

We’ve passed on your query to the Adobe Captivate Support team. One of their members will reach out to you within 24 hours on your registered email ID that you use to login to Adobe eLearning Community. Please keep an eye on your inbox and spam folder.

Best
eLearning Community Team

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