Issue: External Learners are unable to register to a profile.

Error: Email id is already registered. Please use a different email.

Description:

There are scenarios in which a User is unable to register for an External Profile. While signing up, the user receives the above error.

• Registered as an Internal user.
• User is in a deleted state.

Resolution:

Scenario 1: User is present as an Internal Learner.

1. Login as an Administrator.
2. Click on Users > Internal.
3. Select the Learner and click on Edit.

4. Change the email address of the Learner or add _old the email address. For eg. If the email address of the Learner is manjusuni29@gmail.com you can change it to manjusuni29_old@gmail.com. This will free up the email address.

Scenario 2: User is in a Deleted State.

1. Login as an Administrator.
2. Click on Users > User Cleanup.
3. Select the Learner and click on Edit.

4. Change the email address of the Learner or add _old the email address. For eg. If the email address of the Learner is manjusuni29@gmail.com you can change it to manjusuni29_old@gmail.com. This will free up the email address.