Issue: External Learners are unable to register to a profile.
Error: Email id is already registered. Please use a different email.
Description:
There are scenarios in which a User is unable to register for an External Profile. While signing up, the user receives the above error.
- Registered as an Internal user.
- User is in a deleted state.
Resolution:
Scenario 1: User is present as an Internal Learner.
- Login as an Administrator.
- Click on Users > Internal.
- Select the Learner and click on Edit.
4. Change the email address of the Learner or add _old the email address. For eg. If the email address of the Learner is manjusuni29@gmail.com you can change it to manjusuni29_old@gmail.com. This will free up the email address.
Scenario 2: User is in a Deleted State.
- Login as an Administrator.
- Click on Users > User Cleanup.
- Select the Learner and click on Edit.
4. Change the email address of the Learner or add _old the email address. For eg. If the email address of the Learner is manjusuni29@gmail.com you can change it to manjusuni29_old@gmail.com. This will free up the email address.