Can not preview play all the audio assets.
Hello,
When trying to add an audio asset – either using the left panel or the ‘add audio’ from the right, the assets preview will not show all the audio assets, some will show also the time length and some will not. You can preview play only the assets that show the time bot not those without. Once trying to play one that without the time, none will show the time or play anymore, until you exit and re-launched the program.
It seems there is some issue in loading the assets from Adobe to the preview.
This is very frustrating. If there is any solution, or work around I would be happy to know. Thanks!
Hi,
Thank you for your query.
In Adobe Captivate, the issue can be caused due to many reasons specifically related to the way it loads and previews audio assets.Thank you for bringing this to our attention, and I understand how frustrating this must be. Let’s work together to resolve this issue.
Please share a few details to help us investigate further:
-Your Adobe Captivate version (e.g., 11.8 or 12.4). Operating system you are working on.
– Whether the issue happens with specific audio files or all files.
– Any error messages you see.
Here are some steps you can try:
Check File Format: Ensure all audio files are in a supported format like MP3 or WAV. Unsupported or corrupted files may cause preview issues.
1. Clear Cache and Temporary Files:
Close Captivate. Navigate to your system’s temp directory (%temp% on Windows or /tmp on macOS) and delete all temporary files.
2. Reset Preferences:
Close Captivate.Navigate to the preferences folder:
Windows: C:\Program Files\Adobe\Adobe Captivate\utils ; double click on ” CleanPreferencesWin.bat” to clear the preferences. Restart Captivate and check on new project.
3.Update Captivate: Go to Help > Check for Updates in Captivate to ensure you’re on the latest version. Updates often fix bugs like this.
4.Test with Different Assets: Use a small, simple audio file to see if the issue persists.
We hope this information addresses your query. We also encourage you to submit your valuable feedback and suggestions directly in Captivate via Help->Provide Feedback.
You may also contact the technical support team directly via phone (+1-800-833-6687) or chat (https://www.adobe.com/getsupport) for Immediate assistance.
Here to help,
Adobe Captivate Support
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