Notification
Over the last few months, a few users have reported that they have observed an audio cut in the published output of their Captivate projects. This can happen when a continuous audio* is present on all slides of the project and also in the case of discontinuous audio^. If you have observed this issue in your published projects and this is happening even after installing the patch, don’t worry, here are three simple steps you have to follow to get rid of this problem.
Step1:
Install Adobe Captivate patch from here: http://www.adobe.com/support/captivate/downloads.html
You can also initiate the update process from the application by navigating to Help >> Updates. This will bring up the Adobe Update manager and list the updates available for Captivate.
Read the release notes for the patch here: http://kb2.adobe.com/cps/881/cpsid_88142.html. Follow the instructions mentioned in the “Using the AudioOptions.ini file to obtain the fix for the audio issue” section in the release notes to place the “AudioOptions.ini” file in the Installed folder of Captivate.
Step1 can be skipped if you have already installed the patch. Captivate build number after installing the patch should be 5.0.1.624
Step 2:
Now launch Captivate and open the project which has Audio cut issue. Select all the slides in the project. (Select the first slide and Shift+Select the last slide). In the Slide PI change the “Slide Exit” action from “Go to Next slide” to “No Action”
Step3:
In the “Publish dialog” tick in the check box “Force re-publish all the slides” and then Publish.
Now the published output should play entire audio present on slides and no audio cut issues should be seen.
* Continuous audio – Audio, with duration equal to slide timing, present on all the slides of the project
^ Discontinuous audio – Audio present only on certain slides of the project
Over the last few months, a few users have reported that they have observed an audio cut in the published output of their Captivate projects. This can happen when a continuous audio* is present on all slides of the project and also in the case of discontinuous audio^. If you have observed this issue in your published projects and this is happening even after installing the patch, don’t worry, here are three simple steps you have to follow to get rid of this problem.
Step1:
Install Adobe Captivate patch from here: http://www.adobe.com/support/captivate/downloads.html
You can also initiate the update process from the application by navigating to Help >> Updates. This will bring up the Adobe Update manager and list the updates available for Captivate.
Read the release notes for the patch here: http://kb2.adobe.com/cps/881/cpsid_88142.html. Follow the instructions mentioned in the “Using the AudioOptions.ini file to obtain the fix for the audio issue” section in the release notes to place the “AudioOptions.ini” file in the Installed folder of Captivate.
Step1 can be skipped if you have already installed the patch. Captivate build number after installing the patch should be 5.0.1.624
Step 2:
Now launch Captivate and open the project which has Audio cut issue. Select all the slides in the project. (Select the first slide and Shift+Select the last slide). In the Slide PI change the “Slide Exit” action from “Go to Next slide” to “No Action”
Step3:
In the “Publish dialog” tick in the check box “Force re-publish all the slides” and then Publish.
Now the published output should play entire audio present on slides and no audio cut issues should be seen.
* Continuous audio – Audio, with duration equal to slide timing, present on all the slides of the project
^ Discontinuous audio – Audio present only on certain slides of the project
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For the people landing on this page:
Had the same issue in one of our projects creating mp4-files from slides, the first slide the audio got cut near the ending of the slide and re-rendering the video with the re-publish option in the publish window did not help.
After fidgeting with the settings, restarting Captivate etc. I couldn’t solve it..
A solution I found was to recreate the slides in a new blank Captivate project and reconstruct the parts that are having the audio issue.
The rest of the slides can be imported after the initial test-render in this case mp4.
Hope this helps someone.
blerg. Let’s face it, this thing is just never going to work properly.
I tried what was suggested here but my audio is still getting cut off.
I also tried using two different audios already (one is using the TTS – Paul; and the other one is importing mp3s) but I still have this audio cut off issue.
Also, I have a 2 seconds buffer in between the PowerPoint slides.
My Adobe Captivate version is 5.0.3.631. Please help!
Best regards,
Joanna
