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Captivate 2017 HTML5 content is not visible when Win 10 computer is set to “High Contrast Black”
Hello. I’m using Captivate 2017 (release 10.0.0.192) and a learner recently reported that she could not view a course published as HTML5. I’ve confirmed that when a Windows 10 computer is set to “High Contrast Black” mode, course content is not visible (everything is black.) I tried creating a new 5-slide course and got the same results. Also tried other high contrast modes; some (but not all) content was visible. Same results when the course is in preview mode or hosted on a local drive, LAN, web server, or LMS. Same results in IE and Edge.
Here are three examples:
- Content slide — text in placeholder
- Content slide — text in text field. Also, black button with white text.
- Question slide.
Any suggestions? Thanks.
Hello. I’m using Captivate 2017 (release 10.0.0.192) and a learner recently reported that she could not view a course published as HTML5. I’ve confirmed that when a Windows 10 computer is set to “High Contrast Black” mode, course content is not visible (everything is black.) I tried creating a new 5-slide course and got the same results. Also tried other high contrast modes; some (but not all) content was visible. Same results when the course is in preview mode or hosted on a local drive, LAN, web server, or LMS. Same results in IE and Edge.
Here are three examples:
- Content slide — text in placeholder
- Content slide — text in text field. Also, black button with white text.
- Question slide.
Any suggestions? Thanks.
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Further investigation has revealed that the content plays on some computers. So we think this may be a computer rather than a Captivate issue. Thanks Lieve for your offer of assistance.
Please, install the patch to update your version to 10.0.1.285!
If it is still the same problem, will try to double-check on my Win10 systems.
Thank you for your quick response. Installing the patch has to go through IT, so it will take a few days. I will follow-up once that is done.
