Transferring Captivate from old laptop to new one

November 15, 2018
Newbie 1 posts
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Transferring Captivate from old laptop to new one

Newbie 1 posts
Followers: 0 people
November 15, 2018

Hi,

I’ve been trying to find out whether I need my serial # when transferring Captivate 2019 from my current laptop to a new one.

In the emails received from Adobe after my purchase of Captivate 2019 (Annual Plan) there is no mention of a serial #. It isn’t displayed in any of my Adobe account pages either. I’m wondering if I actually need it when installing on a new laptop and I’d really like to find this out before I start the process.

Any information would be much appreciated.

Thanks,
Susan.

Comments (1)
2018-11-16 09:22:06
2018-11-16 09:22:06

Serial number is only needed for a perpetual license. From your question I see that you have a subscription license, For such a license only the Adobe ID linked to that license is needed.

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