Hello, everyone.
I created a bunch of projects in Captivate 2017. We now have to update them for a new software release. A colleague of mine has been helping me with edits. She has Captivate 2019, I have Captivate 2017. When I send her my files, she is able to open them just fine. But when she sends them back to me after editing them, I can never open hers. We use the same methods and tried several.
The message I’m getting says “Adobe Captivate cannot open … file. Ensure that it’s not already open, it’s not damaged, etc.”
Would the difference in versions really make it impossible for me to use her files? Am I now forced to update to 2019 if we are to be able to collaborate? Or is that not the problem here? Any ideas for what else we could check/try?
I’m sorry but there is no way to open a CP2019 project in an older version at all. That has always been the case with Captivate versions.
Wow, didn’t know that, but at least we can stop looking at other solutions! Thank you.
You’re welcome.
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