February 5, 2019
Captivate won’t record mouse click
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(16)
February 5, 2019
Captivate won’t record mouse click
Newbie 1 posts
Followers: 1 people
(16)

I’d been using Captivate to record screen steps for months and recently, I have several issues with the mouse clicks are not recorded, my current solution is to restart PC and restart captivate, but it’s getting annoying. sometimes it works and sometimes it doesn’t.

any suggestion that I can do to solve this issue?

Thanks.

Best regards,

Claudia K.

16 Comments
2020-11-30 18:33:41
2020-11-30 18:33:41

Thank y’all for this thread! After 5 attempts recording, this thread saved me many more useless attempts! 🙂

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2020-05-12 19:56:45
2020-05-12 19:56:45

All;

I’m new to Captivate and was getting very frustrated with this.  Worked fine on laptop alone, but very sporadic key captures on multiple monitors.  I tried running as Administrator but no change.  Then I tried making sure that the Application I was recording was on the PRIMARY monitor.  Worked flawlessly on multiple attempts.  So for me, the problem solved by making sure my application was on my primary monitor (Windows 10).

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marks37484954
's comment
2020-05-14 07:19:40
2020-05-14 07:19:40
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marks37484954
's comment

As someone who answers questions daily, I know very well that it needs to be the primary monitor. It would have been user friendly if there was at least a warning before recording, like you get about using the ‘Run as Administrator’ warning. Maybe will log another feature request.

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(2)
2020-01-02 15:27:20
2020-01-02 15:27:20

I have found by accident, that if you are using 2 monitors, and trying to capture screen clicks from your SECONDARY monitor – no clicks are recorded.  (Only keyboard strokes are recorded).  Switch your recording content to the primary monitor and all mouseclicks will be recorded.  Is this a bug?  Shouldn’t I be able to record any screen?

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Christo @ Northwell
's comment
2020-01-02 15:29:30
2020-01-02 15:29:30
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Christo @ Northwell
's comment

That has always been the case, offered that recommendation many times on the Adobe forums and other social media. You can only record the primary screen.

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Lieve Weymeis
's comment
2020-01-02 16:05:20
2020-01-02 16:05:20
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Lieve Weymeis
's comment

Really?  I’ve never noticed this!  I guess I have always recorded from my primary screen!  Thank you for the quick response Lieve!  I appreciate your response.

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Christo @ Northwell
's comment
2020-01-02 16:07:55
2020-01-02 16:07:55
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Christo @ Northwell
's comment

Anyway I didn’t mention it in this thread, sighing.  Never even asked if the users were perhaps using multiple monitors. Good that you posted it!

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Lieve Weymeis
's comment
2020-01-02 16:17:36
2020-01-02 16:17:36
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Lieve Weymeis
's comment

This is the first company that I’ve used a laptop as my primary PC with an extended monitor.  Since the extended monitor is larger, I started using it as my “recording” monitor (as it’s easier to see the detail of your recording), and then noticed I wasn’t getting all the screen clicks, but only the first and last ‘clicks’.  I found a good work around:  to designate the larger monitor as your “Primary Display” (Windows 10) and Captivate now records properly from that larger monitor.

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Christo @ Northwell
's comment
2020-01-02 17:02:47
2020-01-02 17:02:47
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Christo @ Northwell
's comment

Indeed, needs to be the primary.

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Christo @ Northwell
's comment
2020-03-06 22:07:57
2020-03-06 22:07:57
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Christo @ Northwell
's comment

thanks for posting. I too was having the same issue. My secondary “bigger” monitor is what I had been using to record from. I don’t know what changed, but it just stopped recording the clicks. Your post helped me resoved 5 hours of searching for a fix.

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niyedas
's comment
2020-03-09 12:33:27
2020-03-09 12:33:27
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niyedas
's comment

Happy to have helped!

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(1)
2019-12-14 15:47:06
2019-12-14 15:47:06

Which exact version of CP2019 are you using? Can you check under Help, About Captivate?

You don’t need full administrator rights but you have to convince the IT people that running Captivate as Administrator is the only way to have all functionality of the tool. That is especially valid for software simulations and Video Demo.

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(1)
2019-12-13 15:55:32
2019-12-13 15:55:32

I hope you can help me. I am having this same problem, mouse click not recording with CP 2019. I use a corporate laptop so I am not the system administrator. IT loaded the software on the laptop. Am I still able to launch CP 2019 as an administrator? If so…how…yes I am new to CP 2019. The “not recording mouse click” is driving me nuts. Thank you so much for your attention to this 🙂

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(1)
2019-02-06 14:14:42
2019-02-06 14:14:42

If you are Windows, do you launch Captivate with the option ‘Run as Administrator’?

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Lieve Weymeis
's comment
2019-02-11 08:14:57
2019-02-11 08:14:57
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Lieve Weymeis
's comment

Hi, I have been working with Captivate almost daily for months now, and I really don’t think it has anything to do with if I run as Administartor or not, as the issue only occurs here and then.

and to reply your question, I do not run Captivate as Admin.

I think I kind of figure out the issue, it seems like sometimes, captivate does not recognize the different windows I work on (I usually use 3 windows) ..

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claudiaolive6361
's comment
2019-02-11 09:33:15
2019-02-11 09:33:15
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claudiaolive6361
's comment

I never post an answer just like that. For recording the functionality ‘Run as Administrator’ IS very important, even more for the recent versions of Captivate.

But of course you don’t have to believe me.

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