March 8, 2019
Captions export blank
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(6)
March 8, 2019
Captions export blank
Learning Designer
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I’ve got a pretty straight-forward Captivate file with about 140 slides. I have TTS on almost all of the slides. I have closed captioning turned on. I’ve exported it 3 times and on my Mac, I can literally watch it fill in the Word file it creates. It makes about 95 pages of content. Then when it’s “done” the attached is what I get. I have no idea what to do- I really need this file from my Captivate file. Honestly, if I could JUST get the closed captioning part, that would meet my immediate needs. Help is appreciated!

Captions Export

6 Comments
2019-03-08 16:11:38
2019-03-08 16:11:38

Another cause could be incompatibility of the Captivate and the Word versions. This workflow has always been bit ‘sensitive’.

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Lieve Weymeis
's comment
2019-03-14 02:30:50
2019-03-14 02:30:50
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Lieve Weymeis
's comment

Is there a known issues list? I think I have the highest/most recent of both programs (subscriptions to both at least).

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Emily Wood
's comment
2019-03-19 14:30:38
2019-03-19 14:30:38
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Emily Wood
's comment

Not about this feature, I am afraid. In the past, I experienced that sometimes when insisting (repeating the workflow) it would end up by functional. Be careful not to change the file names in between export and import.

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2019-03-08 15:24:21
2019-03-08 15:24:21

When I compared your document Info with one of mine, I noticed that your Word doc is using a different file Template (NYC_project_breakpoint_fulldeckwithaudio….doc).  The Template used for my file is Adobe Captivate.dot.   I’m a Word expert, I would start by changing the Template that Word uses by default.  I hope this helps a little.

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JohnFoley1977
's comment
2019-03-14 02:30:18
2019-03-14 02:30:18
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JohnFoley1977
's comment

Thanks- can you direct me to where I’d set the template word uses? Do you mean from Captivate or in Word itself?

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Emily Wood
's comment
2019-03-19 14:00:03
2019-03-19 14:00:03
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Emily Wood
's comment

On my PC the templates are in this folder. c:\Program Files\Adobe\Adobe Captivate 9 x64\Gallery\PrintOutput    You will have to change/ find the version you use.

 

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