March 12, 2019
SmartShapes not displaying in Edge
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(6)
March 12, 2019
SmartShapes not displaying in Edge
Explorer 3 posts
Followers: 2 people
(6)

In Captivate 2017, I have some smartshapes that are being used as buttons. The problem is when I export for HTML5 and run in Microsoft Edge, the button does not show up but it is there because if I move my cursor to that area of the screen it shows up. This ONLY happens in Edge. Everything works fine in IE 11 and Chrome.

Has anyone else experience this? Or, have any idea how to fix it?

Also, the smartshape has an image fill, so I put a stroke on the smartshape and republished. The stroke would display but the graphic didn’t?

Thanks for any help

6 Comments
2019-03-15 14:09:07
2019-03-15 14:09:07

Yes it is strange, never found the root cause, but did a work around: I just put static images underneath the button and changed the button from having an image to a solid color set to zero opacity. It seems to be working in all browsers, still testing though. Not an ideal solution but a solution.

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teresah9791625
's comment
2019-03-15 14:13:14
2019-03-15 14:13:14
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teresah9791625
's comment

That workaround would not be possible in a responsive project with Fluid Boxes. I always use shape buttons, except for the Quizzing buttons which cannot be shape buttons yet.  I never did see this phenomenon. Since I am now on CP2019, maybe you could check out this interactive video, which I published. All buttons are shape buttons. Do they show up on your system (they do for me):

Custom Play/Pause button

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Lieve Weymeis
's comment
2019-03-20 16:12:12
2019-03-20 16:12:12
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Lieve Weymeis
's comment

Yes your buttons worked. Smart shapes with graphics that are displayed on the first slide for the rest of the project work fine in my project. Any smart shapes with graphic fill that are displayed on  later slides do not always show up in Edge. Like I said they are there because if I roll over that area of the screen it displays. This is not only a issue with smart shape buttons but with other smart shapes with states. I have a smartshape with three states and each state has a graphic fill and a variable with text. In Edge sometimes only the text displays. It is really strange and frustrating. I think it probably has to do with an update to Edge because I went back and ran some captivate HTML5 lessons I had on my server that I had not touched since August 2018 and now these same things are happening here too. Very frustrating.

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2019-03-13 13:22:48
2019-03-13 13:22:48

Yes, I am using version 10.0.1.285

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teresah9791625
's comment
2019-03-14 13:24:28
2019-03-14 13:24:28
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teresah9791625
's comment

Strange, double checked, works fine on Edge for me with that same version.

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2019-03-13 00:15:56
2019-03-13 00:15:56

.Can you check the exact version number which should be 10.0.1.285

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