Unable to record simulations

April 16, 2019
Newbie 1 posts
Followers: 0 people
1

Unable to record simulations

Newbie 1 posts
Followers: 0 people
April 16, 2019

Hi there,

A couple of days ago I was able to record a software simulation for a web-based application. I need to do more of the same application but now it’s not working. I’ve tried different modes of recording (i.e. Training and Custom) and have tried using the application I’m recording in both Chrome and Edge. Each time I try to record I’m only getting a shot of the final action where I’ve clicked the end button. I’m using a Windows computer, have tried restarting my device, and have even uninstalled and reinstalled Adobe Captivate – all to no avail. Is there known issue with this and are there any workarounds?

Many thanks,

Jenna

Comments (1)
2019-04-17 06:53:50
2019-04-17 06:53:50

Since you are on Windows, do you run Captivate with ‘Run as Administrator’ setting? Are you using a retina screen? Which version of Captivate do you use, give the full version number as seen under Help, About Captivate.

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