How can I repair a damaged Captivate 9 file?
Thanks,
Angelica
You could try making a new user account on your computer and see if it will run from there? Sometimes corrupt preferences/registry entries are associated with computer user accounts.
mark
Did you clear cache and clean Preferences?
I have performed clear cache and Run Captivate with the option ‘Run as Administrator’. Fortunately, I am able to launch captivate 9, but unfortunately it appears as fresh captivate means no previous work in history. I had to run other utilities setup again and now in a position to restore my projects from backup file.
History is gone of course. I have an older blog post explaining how you can save custom items if you did store them not in the proper location. Will post the link in a separate comment, because it may need moderation waiting time.
Here is the link. Post was written for CP8, but all is still valid for CP2019.
Don’t start by clearing the cache, whatever you do. There is a free Adobe utility called Dcache that can tell you which cache folder belongs to each project. Then you zip the db folder (located in the cache folder), change the file extension; and Wa-lah, you have a working copy of your corrupted Captivate file.
If you have cleared the cache folder, you might be out of luck. Otherwise, it works well enough. I have used it twice now, and both times it was a life saver.
https://helpx.adobe.com/captivate/kb/opening-corrupted-captivate-project.html
mark whitney –
Thanks for you help
Did you already do the usual tricks? I mean:
- Clear the cache, may not be if you cannot launch the application at all
- Run Captivate with the option ‘Run as Admininstrator’
- Clean the Preferences: look in the subfolder ‘utils’ under the installation folder and run the file CleanPreferences…. appropriate for your OS.
You may also have corrupt themes. Come back after trying previous workflows, if they didn’t help.
BTW forgot, can also be a corrupt theme. Are you using a custom theme or one of the themes packaged with Captivate 9? Do you use the most recent version, which is 9.0.2?
You don’t have the backup file? Are you sure the file is corrupt, not the Preferences in Captivate? If yes, create a new project of the same type, with the same resolution and using the same theme. Copy/paste the slides from the old project in small bunches to the new project, and test until you find the culprit slide. Either delete that slide and recreate it, or try to find the corrupt object(s) on that slide.
Thanks for your help.
I am facing similar issue although I have run setup again. Unable to launch Captivate 9 program. Can anybody guide?
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