Unable to install Captivate 2019 update 11.0.1
I’m running Build version 11.0.0.243 and am unable to install the update to 11.0.1.
When I run the updater, I get an Error Code 131 – “Please save your work and close the following programs for all logged in users, then click “Continue”: – Adobe Captivate (Error Code 131).
I’m running it as Administrator and have no other applications running.
Is there an Updater preferences file or something that I can rename or delete? I saw that was a solution for a similar problem with an earlier version of Captivate.
Yes, running as Admin, on a VPN but that hasn’t caused issues before. According to the error message (attached) it appears Captivate thinks I have another program running, or wants me to close Captivate itself to do the update. I have attempted the update with no other programs running, as well as all Captivate projects closed. I still get the error message.
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