Unable to install Captivate 2019 update 11.0.1
I’m running Build version 11.0.0.243 and am unable to install the update to 11.0.1.
When I run the updater, I get an Error Code 131 – “Please save your work and close the following programs for all logged in users, then click “Continue”: – Adobe Captivate (Error Code 131).
I’m running it as Administrator and have no other applications running.
Is there an Updater preferences file or something that I can rename or delete? I saw that was a solution for a similar problem with an earlier version of Captivate.
I am also having this problem. I am on a mac and have run clean preferences.
Did you close Captivate (if it didn’t happen automatically) while installing? Are you on Mac or Win?
Thanks Lieve! That is exactly what was wrong. Had to close Captivate to run the installer. Wish Adobe would tell you that. Wasted nearly an hour before I found your post. Running Win 7
I am sorry but try to help as much as possible,
Sorry, Windows.
Do you have full Administrator rights? Are you in a company, behind a firewall?
Yes, running as Admin, on a VPN but that hasn’t caused issues before. According to the error message (attached) it appears Captivate thinks I have another program running, or wants me to close Captivate itself to do the update. I have attempted the update with no other programs running, as well as all Captivate projects closed. I still get the error message.
Attachment 
Did you try cleaning the Preferences before installing the patch? I also use Windows. Are you logged in the CC app?
I did clean the Preferences, and thought CC might be a conflict as well, so even though I wasn’t logged in I ended the task just in case. Still no luck! I guess I’m going to have to put a call in to Support. Seems to be no way to resolve this.
Some information is missing: are you on Mac or Windows?
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