Assets gone and won't download

Since the latest version of Captivate (11.5.0.476) I have been running into a number of issues. The latest one is that all my cut out characters that I downloaded from e-learning bros have disappeared. I can only imagine this is because of the clearprefs.bat file that is advised to be carried out before running the new version – Or am I wrong? Is there any other reason they would be gone?

Also, Now when I go to try and re-download (you can imagine just how ecstatically happy that makes me, to have to download them ALL again!), the download button seems not to work and the asset is nowhere to be found. Please, if I am missing something do let me know. Any help or insight would be most appreciated.

is anyone else’s patience being put to the test with this update?

"Elearning authoring tools"

Adobe Captivate

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unable to access assets

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Comments

(17)

Fergus Fadden Follow

Hi there! I'm Fergus. I'm originally from Ireland and via stints living and working as a trainer France, Spain, Brazil and South Africa I now find myself living and working in beautiful Canada. Professionally, I come from over 10 years of teacher training in the English as Second Language industry where I was involved in many innovative 'ICT in classroom' projects. I also project managed curriculum development projects for deployment in a number of LMS products. Since 2016 my principal focus has been Instructional design. I transitioned to Adobe Captivate in 2018. Working as an Instructional designer has allowed me to also leverage skills with Photoshop, Indesign, Audition, Garageband, iMovie and Premiere Pro as well as live video recording, audio recording and photography. I love to collaborate and get to know people in this wonderful community! I've learned so much from new friends and colleagues I have met in the Adobe forums and I look forward to making more connections and growing together as a community.

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All Comments

Lieve Weymeis

2019-06-28 19:14:03

It is recommended to do so for each patch installation. It could solve your problem. Try it.

Karen Collins

2019-06-27 14:02:33

I have tried this fix but still am unable to download Characters.

Lieve Weymeis

2019-06-28 07:36:22

Did you check the folder Characters 11_5 on the system to see if the characters have been downloaded but do not appear in the Downloads tab of the Assets panel? Try cleaning the Preferences (again).

Karen Collins

2019-06-27 13:41:10

Fergus, I am having the same issue. I have the new update and since cannot download characters. Are there any explanations or fixes for this issue?

leonorab75997843

2019-06-25 16:56:32

I have characters but it says it does not support them Now what.

Charushree MB

2019-06-25 10:32:38

Hi,

You are not able to see the characters you have downloaded in previous version as we have new file structure for 11_5. To access your old characters in 11_5 version,

Go to C:\Users\Public\Documents\Adobe\eLearning Assets\Characters_10_0\Assets\Assets copy Image and Thumbnails folder
Paste it in C:\Users\Public\Documents\Adobe\eLearning Assets\Characters_11_5\Assets\Assets

You will be able to access your characters under Asset panel->Downloads ->Characters.

This is what happens with new file structure:

1.When you launch captivate C:\Users\Public\Documents\Adobe\eLearning Assets\Content folder gets generated, which has contents related toAsset panel.

2.When you download a character from discover tab, C:\Users\Public\Documents\Adobe\eLearning Assets\Character_11_5 folder gets generated. In your case, I am assuming this folder is failing to get created. Can you confirm if Characters_11_5 is present post download?

Thanks,

Charu

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Fergus Fadden

2019-06-25 12:29:26

Hi Charu,

Thank you for your response – This was exactly what I needed and totally addressed my issue. I really appreciate the help. I will post a follow-up video showing your fix to this issue.(I’ll give you the credit ).

I wonder if in Adobe’s later releases they may make it so that the migration of assets from version to the other happens automatically at the install stage. I guess this may be problematic given the administrator permission you need to access some of the folders. Something to think about for users who are less comfortable going in at the back end to make these kinds of changes.

Anyhoo, my thanks- I’m back up and running!

(1)

Charushree MB

2019-06-26 08:10:55

Hi,

I am glad it worked! Yes I agree with you, automatic migration of old assets into new versions would be of great help.

Thanks and regards,

Charu

(1)

Lieve Weymeis

2019-06-25 08:00:15

Fergus, the characters are not in the Preferences folder, but in Public Documents under the eLearning Assets. The structure here has changed. Do you still have the folder 11_0?

(1)

Fergus Fadden

2019-06-25 12:30:41

Hi Lieve,

Thanks. Yes, I still did have the 11_0 folder. I just followed Charu’s suggested fix and it did the trick.

Cheers,

Fergus

Lieve Weymeis

2019-06-25 13:32:58

Sure, wanted to point to Charu’s answer, similar to the one he offered you here..

(1)

Fergus Fadden

2019-06-25 13:34:56

Thank you both for offering your help. This kind of knowledge sharing is so crucial to professional development. I’m truly grateful.

Lieve Weymeis

2019-06-25 13:38:56

You’re welcome, and am very happy that a staff member like Charushree is offering help to answer questions.

(1)

Charushree MB

2019-06-27 08:59:44

Thank you guys for your kind words! Happy to help ! 🙂

-Charu

(1)

Karen Collins

2019-06-28 18:18:04

I have copied the Thumbprints and Images from the previous version into C:\Users\Public\Documents\Adobe\eLearning Assets\11_5. As previously discussed.

However, I am not able to download new characters. My experiences is the same as Fergus. I select a character for download but the character does not download and is not available in my library.

Any help would be appreciated.