Good day Captivate Community!
I am having trouble opening a new blank or responsive project in Captivate since installing the new update. After installing the first time I could open a blank project, but then suddenly Captivate stopped allowing me to open new blank or responsive projects. The other options for new projects all work and I can open a old project.
I have run the CleanPreferencesWin.bat, cleared the cache, and performed a reinstall to try to fix the issue. Even after the reinstall, I cannot open a new blank file. I am using Windows and everything was working fine before the update.
I am including a video demonstrating the problem.
Any help or suggestions will be greatly appreciated.
Delete the Layouts folder in Public Documents (Windows version) while Captivate is closed. When you restart CP a new copy from the original folder will be created. The Layouts folder has the Themes installed with Captivate and each project needs to use a theme.
When you try the reinstall, did you use windows to uninstall previous version.
Try to get a program call Revo Uninstaller ver 1.92 . Learn how to use the program, read the manual. This program take care of all the junk left over from uninstalling. Try again.
Luis
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