When I try to download a character from the ‘Discover’ section of assets. After choosing a character I click the download button and a progress box come up that is blank except for the title and a cancel button. The progress in the asset window show 100% complete but the progress window remains grey. I have to click cancel to dismiss it and the asset is not available.
Any thoughts?
Tracy
You need admin rights. Find the subfolder ‘utils’ under the installation folder and run the CleanPreferences… file appropriate for your OS while Captivate is closed.
Look for the subfolder ‘utils’ under the installation folder and run the CleanPreferences… appropriate for your OS, while Captivate is closed.
Tried it, but didn’t work
Delete the Content folder under eLearning assets in Public Documents.
Had a similar issue on one of my systems when I switched to 11.5 with the Assets panel.
I did Clear the Preferences once again (had already done so when installing) and it was solved. Did you try that?
I’m having the same problem. How do I clear preferences?
How do you clear the preferences?
I answered this al ready in the same thread, repeating:
“Look for the subfolder ‘utils’ under the installation folder and run the CleanPreferences… appropriate for your OS, while Captivate is closed.“
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