Introduction

In this blog, I will discuss the merits of the technique of using rhetorical questions under the purview of the Q&A model in combination with scenarios for an effective and engaging Custom eLearning experience.

Overview

Consider these questions:

Don’t you think David could have reached his sales target easily if he had handled the objections of customers efficiently?

Do you think Sonia did the right thing by not following the rule?

Isn’t it high time that we take initiatives to protect our environment?

These are some rhetorical questions that can be used in Custom eLearning courses to make them engaging and effective. The Q&A or Question and Answer model of eLearning uses such question to present the content.

Whenever a question is presented to learners, it immediately grabs their attention. They start to find the answers to the question. However, rhetorical questions need not be answered always. Rather, they help the learners to be alert and constantly use their brain cells to understand the concept.

In the Q&A model of eLearning, the strategy is to ask rhetorical questions (questions that are leading in nature) with responses either yes or no. We can also ask questions by providing input boxes, or questions with agree/disagree options.

Here are few case studies that explain the Q&A model in combination of some scenarios in Custom eLearning courses.

Case Study 1: Code of Conduct

Generally, code of conduct or ethics and compliance courses are boring to the learners. To make them interesting, we can use the Q&A model and scenarios that pertain to their job. In this course, we used the Q&A model in several ways, such as combining scenarios with questions or providing a checklist of options from which learners can choose what they think as appropriate action in the given situation. We provide diagnostic feedback and help learner progress within the Custom eLearning course.

Here is an example from the course on code of conduct related to accepting gifts.

Another way in which Q&A model is used in the Custom eLearning course was asking rhetorical questions at the beginning of course.

For example, the following rhetorical questions were used in a course on Ethics and code of conduct

• Don’t you agree ethics and integrity is crucial for success of an organization?
• Do you think code of conduct make our work in the organization difficult?
• Should every employee follow the code of conduct?
• Is there any violation in code of conduct if I use materials from my previous company in my present company?
• What should you do when you see a violation in code of conduct?

These questions help set the context and allow the learners mind to tick and engage with the content that follows in the course much better.

Case Study 2: Hospitality Business

In modern hospitality business, it is all about competence of people. The modern customers demand a high level of service. We developed a Custom eLearning course one of our customers from the hospitality industry using the Q&A model and scenarios.

For every aspect of hospitality industry, we provided similar scenarios and rhetorical questions. As far as possible, real-life scenarios were used which the staff may actually face during their worklife.

Conclusion

To conclude, Q&A model when combined with scenarios make the course memorable and highly effective. By asking questions, we try to make the learners find answers by going through the Custom eLearning course. It acts as motivation for the learner which is essential in eLearning to create engaging learning experiences.

Source: https://tesseractlearning.com/blog/custom-elearning-q-and-a-model-combined-with-scenarios.html