I was just assigned (17-Oct) a Captivate license by my organization. I downloaded the installer. When I attempt to install the programs (Adobe Captivate and Adobe Media Encoder), I get Error Code 1. Per the message, it says that the files are out-of-date. This cannot be the problem. I just downloaded them.
I am running macOS Catalina (10.15). I have over 350GB of disk space remaining.
I’m not a Mac user, but there are almost no Mac experts helping on this forum. If you are talking about ‘Catalina’, the only version of Captivate which is compatible is this one for 11.5:
https://helpx.adobe.com/captivate/release-note/adobe-captivate-2019-update-4-release-notes.html
On Adobe website there is stated: System requierements for MacOS macOS v10.14.6 oder macOS v10.15.1 Unfortunately I’ve installed v10.15.2 and Captivate 2019 does not start. The programm starts, but shut down again 5 sec later. Any ideas?
Even a public beta can still be changed on the final release. I have been doing a lot of beta testing. It is very weird that this type of complaints rarely come from Win users, who seem to double-check compatibility before installing an upgrade to an OS. Did you ever wonder why the concurrent tool StoryLine never released a Mac version? Maybe the requirements for an eLearning authoring tool are different from all the other apps you use. I know that some other Adobe applications also had issues with Catalina.
Lieve, I don’t want to turn this into a personal discussion of Windows vs macOS users. Please read my original comment, which contains arguments. Turning this issue around and just saying “it’s the user’s fault because… well… you use a Mac” is not a fair argument.
Did you read the release notes? The most recent version which is 11.5.1.499 is NOT compatible with Catalina which was released only recently. That is the same with many applications, you always have to check if a new OS is compatible, and Apple is notorious for not caring about that.
I’m sorry, but I disagree with this comment.
- Public Betas for Catalina have been published for months and it’s not Apple’s responsibility to make applications compatible with the new OS.
- The fact that Captivate fails to install (original post) or simply crashes after upgrading to MacOS Catalina (my problem) is not Apple’s fault. It’s Adobe’s.
- The System Requirements for Captivate 2019 just state “macOS v10.14.5 or later”
- It would be nice if the release notes for Captivate were easy to find.
- If Adobe knows that users will get in trouble after an upgrade, at least post some kind of warning.
- And yes, I have already posted many bugs with Adobe Support and I know that this isn’t the right channel, but it’s pretty obvious to me that Adobe doesn’t care about bugs like these. Captivate is very unstable on macOS. Don’t blame Apple: Captivate is the only application I’m experiencing problems with.
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