CP 2019 is NOT recording mouse clicks.
Here’s what I have already done:
- Launched as “run as administrator”; selected training; CP 2019 DID NOT record mouse clicks
- Launched as “run as administrator” and selected all 4 recording types (I also tried selecting each one individually)
; no mouse clicks recorded
- Launched as “run as administrator”; selected custom; selected “add click boxes” AND “show hand cursor”; no click boxes recorded
- Launched normally; selected custom; verified click boxes check; no mouse clicks recorded.
In other words, no matter what I select to launch CP 2019, either “run as administrator” or launch normally, I CANNOT record mouse clicks.
Is there anyone who can solve this problem?
Just discovered something. In either administrator or regular log-in, I click Training Mode under Recording Type and change the Global Preferences to Training as well as click all the checkboxes under Click Boxes.
However, when I go back to the Global Preferences, they have returned to Mode: Demonstration at the top and all the Preferences returned to Mode: Demonstration settings. I did not record anything…I was just playing a hunch to see what the Preferences were doing. Sure enough, they are defaulting back to Mode: Demonstration when I leave the Global Preferences screen.
And yes, I did click the OK button prior to leaving.
My Captivate version is 11.5.1.499.
I read a previous response you had written so I tried recording as “administrator” in training and assessment modes. Neither worked. I also tried recording normally and that did not work. Needless to say I have been doing a lot of recording with “no mouse clicks recorded” results!!!
I also verified the preferences were set to record mouse clicks. No mouse clicks were recorded in either mode nor as administrator.
Your help is greatly appreciated.
You may have a look at this article. I never had similar issues, but can be due to the PC setup (although I am using 3 systems):
https://elearning.adobe.com/2018/09/adobe-captivate-2019-vs-windows-10-battle-continues/
Did you edit the Preferences for the software simulations? Maybe you should try once after resetting to Default Preferences. Some claimed this could solve similar problems.
Just to update you, I still cannot record mouse clicks in Training nor Assessment modes; either as an administrator or regular log-in. Preferences were verified and even changed to reflect a hand cursor on mouse-click. No mouse-clicks were recorded. I simplified it and tried recording my recycle bin on my desktop; no mouse-clicks….in either mode.
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