May 19, 2020
Nothing in my assets library
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May 19, 2020
Nothing in my assets library
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I just bought Captivate 2019 today (upgrading a free trial).  I noticed that there was a special download for the Captivate assets.  And I installed that too.  But when I choose the Assets library in Captivate, there is no content.  What would cause that?

 

1 Comment
2020-07-17 11:05:41
2020-07-17 11:05:41

Hi,

I am assuming you are on Win OS.

Please download Assetpanel.txt file and save it on your machine locally and re-name it as Assetpanel.js and follow the below steps and see if that makes any difference-

  1. Copy AssetPanel.js file from the attached to Crogram FilesAdobeAdobe Captivate 2019 x64/ui_components/AssetsPanel folder.
  2. Try opening captivate and check whether asset panel is loading fine.

If you are still getting the same issue, I would request you to contact us by clicking on the following URL so that we can look into it and assist you further- https://helpx.adobe.com/contact.html

Regards,

Ajit

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