Captivate 2019 11.5.5.553 Unknown Exception sourcecomponentszipputilsCPInternalsZipUtils.cpp716 when saving project file.
Captivate 2019 v. 11.5.5.553
As of this morning my team is unable to save any corrections made to projects. Affecting multiple workstations at different sites. After a few edits when saving, we all get the following message:
Unknown Exception …sourcecomponentszipputilsCPInternalsZipUtils.cpp716
The entire production is basically STOPPED until this issue is fixed!
Need support now!
Same thing this morning. Same version.
Hi Emma, I hope the file open and save issues you were facing are fixed now. If not, please let us know. https://elearning.adobe.com/2021/03/attention-adobe-captivate-customers-who-experienced-problems-with-file-open-and-or-save-issues-on-march-9th-2021/
Thanks for reaching out – and very sorry for any inconvenience the error caused. We are already aware of this issue and product team is actively working on it. For now, you can try turning off internet > Relaunch Captivate and then try to open and save the project and see if this works.
Some users for which this is not working did log out of the CC manager and that helps as well.
admin mode may fix save as temporarily
but turning off internet, and trying save and save as, just works fine. Please try this workaround as we work to address this issue.
Regards,
Aditya
Captivate Engineering team
Have logged the problem which appeared on the Adobe forums in multiple threads around the same time. It seems to be linked to a recent Tuesday Window patch which I (lucky for me) didn’t yet install and will delay.
Kudos to the Adobe team for your very quick response. I am sure you’ll fix it!
BTW it is not limited to the version mentioned in the topic name here.
Emma – thanks for reaching out. We are working the problem as we speak. At approximately Noon Pacific time, I started to see many notifications from users who were experiencing variations of this and other issues. It isn’t clear yet what exactly occurred – but our support and engineering teams are actively investigating to identify the source of the problem.
For anyone suddenly experiencing failure to load, create new, or save content – please send us an email with details and if possible screen shots of your experience at CaptivateHelp@adobe.com – We will update you as soon as possible, both here in the community and via return email as soon as we have corrected the problem.
–Allen
Apparently a windows update triggered an error. For now, launch Captivate in Admin mode on Windows machine – this should correct the problem right now. I will share more about the fix as soon as I have it.
You must be logged in to post a comment.
